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Communication values help guide you in relating with people – effectively. Whether it’s negotiating in business or simply getting a certain message across, communication is key. And putting certain values into practice when communicating with someone will help you attain your objective.
I first learned about these in my studies in college, and further understood them in my previous jobs. But in the past couple of years, it’s my little girl who’s reminded me of some values that are critical in communicating with people - innovativeness, consideration, clarity, and consistency.
My little girl needed to put on a shirt, but it’s one of those times that she wanted to do other things. So she didn’t want to put her arms up. Then I remembered a page in one of her books. I said, “How big are you?” She raised her arms and uttered, “So big!” And that’s how we had a happy ending that day.
Introducing fresh and creative things in a conversation can help you reach the goal that you want. So you can have that handshake or signature that will seal your business deal, you might need to do this sometimes. Especially when you’re talking to someone who’s independent-minded, you should have this in your arsenal all the time.
Injecting humor, when appropriate, is also part of this. You’ll notice that most of the well-loved teachers and coaches do this expertly. Think Robin Williams in Dead Poets Society (1989) and seize the day.
There were more than a couple of times when I’d been puzzled and irritated by my daughter’s sudden crankiness. Then it would strike me that she hadn’t slept the whole afternoon, and that I should have seen it all in her sleepy eyes.
Being thoughtful of the other person’s feelings or situation can push you an extra mile in your communication and, eventually, your relationship with a person. Even in business, consideration in the way you address your customers face-to-face, in advertising, and in all other means will help keep them loyal to your company.
This can be often displayed in phrasing your messages in such a way that your potential or existing customers will feel that they come first. And when you do this, please make sure that you’ll fulfill what you say.
My husband asked me once, “How come she just looks at me when I point at the rabbit in the book?” I told him it’s my fault because I taught her it’s a “bunny,” because I associated it with her hair clip with Easter bunny ears. We then had to make her understand that they’re one and the same thing.
This is just one of those situations that can result to confusion and disastrous results in communication. And the risk grows when more people enter the conversation and when issues aren’t addressed immediately.
Using words that you’re sure the other person is familiar with is one way of avoiding this. If you’re in a team that will speak with another party, make sure you’ll be speaking using the same terms and tone. This will help ensure that your message will be understood and even appealing to the other party.
Before my toddler learned how to say “Please” and “Thank You” whenever appropriate, it took my husband and I about a couple of days to teach her. We had to remind her to say those words in every situation that calls for expressing them.
What makes effective communication challenging is that you need to put all these values into practice consistently. If you want to get your message across to the person you’re talking to, you need to do all the right things all the time. When teaching students, marketing to clients, and raising your child, you need to be consistent in putting these values into effect. Innovativeness, consideration, and clarity are all great values, but it’s only when they’re done with consistency that they can significantly help you succeed in your communication goals.
About Raquel Kato: This article was written by Raquel Kato who contributes articles to the personal development site Plugin ID.
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